mqss

mqss: On-time delivery and levels

Upvotes by br3adman

Is it monitored which jobs were not completed on time? I had few jobs, which I couldn't deliver on time because:

1. Client didn't respond on time and I didn't get all details I needed to complete the job

2. Client requested for very exotic procedures, for which I had to put some extra days of work in them

3. Job needed extra information from client in the middle of work and client didn't respond

My questions are:

What if client doesn't give me all the details and than cancels the job when it wasn't delivered on time?

If my work isn't delivered on time, than that job doesn't count for reaching higher level?

I hope this question helps someone else as well.

June 13, 2012, 7:35 am
  1  
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