Why do some freelancers bury their head in the sand when there's a problem?
Sometimes when there's a problem with a service you've ordered, such as the delivered order isn't right, there's something wrong, done wrong or even missing. Why is it when you bring this up with them the freelancer they completely and totally ignore you? I think some of you can relate to this, it doesn't matter how many messages you post in the order or via a private message, they simply plain flat refuse to reply and respond to you. And then when you request to cancel the order they just leave it sitting in limbo forever and you have to open a support ticket and ask staff to look at it.
I just, I can never understand it. I've never been able to get my head around why people do this. Why they prefer to bury their head in the sand instead of face it and sort it out.
Why do people do that?
Some reasons I can only think of. Maybe you can add to them.
They just don't care one iota enough to deal with it.
They have no professional business working skills or ethics.
They can't understand English? But they could before I ordered. Hmm.
They would rather ignore it and pretend it doesn't exist than face and sort it out.
Another thing is sellers who, after there has been a problem or issue brought up, rather than let you leave a negative rating on that service ask to cancel it instead. You then accept the cancel and that's that but so it goes on to happen to another buyer. As there is no way to leave a rating for a canceled order, nobody can be none the wiser.
It doesn't happen much. And mostly for smaller priced services. But by then 2-3 days or so have passed and I have to go about searching for another service.
For instance, someone bid on my WTB a while back, and I messaged them recently about it asking if they could still do it. And I stressed that I need the links after to which they replied and said they could do it. Okay. So I ordered. Now they turn round and say oh sorry I forgot to collect the links. When I told them how to get them, they just plain flat ignore me. Not even a message to say something like "Okay I'll try and get them for you". Just, nothing. No response, nothing. It's as though they died.
Should sellers/freelancers be forced to respond to their buyers?
I think that sellers should somehow be "forced" into responding to a buyer. And if they don't "respond" after a certain time, the order is automatically canceled and funds are returned to the buyer. What do you think of this idea?