Google My Business - Messages Update

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July 15, 2017, 6:35 am

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Google My Business - Messages Update

Google is continuing its marathon of updates with Googe My Business. After including a feature that allows business to start a free Google hosted websites directly from my business as well as updating the business posting features to all users, Google has come up with a new update for Google My Business: allowing users to send messages but also receive messages directly from Google My Business's dashboard. 

This is update is currently rolling out in the United States and I bet it will soon be a world wide feature after the US update is successfully completed. 

Source: http://searchengineland.com/google-begins-rolling-messaging-feature-within-google-business-278790

Once you turn On the message with customers feature you will need to configure your phone number with Google Allo service: https://allo.google.com/ - the customers will actually use their own native messaging app. 
From what I understand you are also able to receive and respond to these messages via standard SMS 

You can find a lot more information as well as detailed technical insides here: https://support.google.com/busines...er/7177958?hl=en

Overall I'm wondering how beneficial such a feature would be for a real business. Keep in mind that you will have to respond to these messages sent by potential clients as fast as possible if you plan to respond 24 hours after the question or message was submitted the potential buyer would have certainly moved on to a competitor. 

So, you will have to be available at any hour once you turn this feature on. Or you can assign somebody in your company to deal with this messages. I think this feature will grow very popular especially on local businesses where people may don't want to call but will certainly find easier the idea of writing a short message to you. 

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thart

Great post, It's a nice feature and i think that it will have much benefits in a real business, And i hope it will be availabe for world wide soon.

0 7 years ago

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TsuyoyRival

Interesting feature. Google is always surprising me with its new ideas. I bet this will greatly impact new business. Can't wait to hear more about this in the near future.

0 7 years ago

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thart

Obviously these tools are being first released for the small business... Posts, SMS etc. I assume that google will scale them if they work out.

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Tronia

Huge respect for Google for the nonstop and fast added features to everything the develop. I didn't know that they've added this because I am from Europe... a bit sad that it isn't available here yet, I'd love to test it out and see how effective it can truly be! Hopefully soon though

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Corzhens

It seems that Google is trying to show its utmost concern to the users of its products. It is a good way of establishing good rapport for the continuance of support from the present and also new users. Do you think that Google can monopolize the whole internet in the future if it beats Facebook and Twitter? Right now Amazon is the main competitor of Google and Youtube in Alexa rankings but Amazon is in a different genre.

0 6 years ago

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thart

Google Aloo should be available on desktop in a few weeks. Thinking at a large scale for businesses with 100+ locations, we need a platform to centralize all texts and Allo on desctop would faciliate that too.

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Beaufort

If anyone here is interested in exchanging a Google Q&A - you write one for me, I write one for you (obviously a pre-arranged question) drop me a PM. I think Q&A activity will really help map pack position.

0 6 years ago

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Corzhens

I haven’t used such Google products yet but I have been studying the benefit that I will get from it. To be honest, I don’t want to just create an account because it is free or it is trending. With the update on messaging, it looks like another plus for the Google My Business users because they will have a direct connection to their clients.

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