Beverly
Level X3
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Here's a question for anyone that manages an online forum or community group, such as on Facebook groups.
Let's say you meet a really cool person that loves your forum and they're super active with posting all day, every day, just the best/friendliest/most helpful, super awesome forum member ever! And, they have amazing energy for chatting on forum and being around other people and voluntarily report spam and do all the great things a staff moderator would do. So one day you have an opening in staff and think, 'hey why not add that person'?
After all, they're basically doing the job of moderator, sure they'd be great! And so you hire this super awesome person as your new staff member and then overnight almost they turn off the charm or start slacking off on the job or not showing up or being all mouthy and moody on forum or lording the power over people. And, it's just like this night and day Jekyl/Hyde person.
And, you are standing there wondering, how did I miss the signs?
Just wondering how you handle those situations on your own forum, group, clan, etc.
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TommyCarey
It gets a bit ridiculous and tough to watch.
I've noticed that it's more frequent when hiring a younger person, under 21 years old, where you will see this kind of attitude change. Don't get me wrong, I've seen it in older people who are 45+ but it's more rare. The younger person hasn't had the experience with employees and I think that's why they are more likely to try and be a hard ass to random strangers on a forum or social page.
There's also the anonymity that goes into play with forums, blogs and any other type of online community. I'm sure there are people out there who are huge cyber bullies but in real life they are afraid to talk to people. Being a different person online makes them feel like a bigger person and they try to show it through their words and/or banning people since they have the title "Moderator".
You'll always need to due your due diligence when giving someone the "promotion" to moderator. I know that there are some people that will slip through the cracks and be the Jekyl and Hyde type, but I think it is more rare if you can weed them out in the beginning. I've seen some people do this and I think it's because now they have an ounce of power and can be more controlling. It happens in normal 9-5 office jobs as well, someone will get a small promotion and now be a boss to a few people and always be on their case about something or try firing them. It gets a bit ridiculous and tough to watch. I've noticed that it's more frequent when hiring a younger person, under 21 years old, where you will see this kind of attitude change. Don't get me wrong, I've seen it in older people who are 45+ but it's more rare. The younger person hasn't had the experience with employees and I think that's why they are more likely to try and be a hard ass to random strangers on a forum or social page. There's also the anonymity that goes into play with forums, blogs and any other type of online community. I'm sure there are people out there who are huge cyber bullies but in real life they are afraid to talk to people. Being a different person online makes them feel like a bigger person and they try to show it through their words and/or banning people since they have the title "Moderator". You'll always need to due your due diligence when giving someone the "promotion" to moderator. I know that there are some people that will slip through the cracks and be the Jekyl and Hyde type, but I think it is more rare if you can weed them out in the beginning.
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