Hello guys,
I have suggestion(I think it is not discussed yet) about force cancel orders on late delivery more than 24 hours with negative feedback as dicscussed here
https://www.seoclerks.com/forum/th...e-delivery.6665/
I think it is not a good idea to leave a negative feedback on force cancel. there is a good idea given by @
Henrykevinrose
Force cancel can be treated differently.
- If an order goes in late delivery then before enabling force cancel button please check if seller is responding(Check last message against his last online status). If seller sent a message then there is some problem in delivery. In this case only enable Mutual Cancellation. If still there is some issue then buyer should have option to raise a ticket to support team.
- If seller is not responding then there must be force cancel enabled but with some or 100% percent of Money Back To The Buyer rather than negative feedback. But for those who are coming online & not responding deliberately there must be negative feedback too.
- If buyer is not responding then keep it as it is(Already SeoClerks do, clear funds to seller).
Hope this will work
chetaseo
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