mqss
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How is response time calculated and in what timeframe?
When buyer updates an order, I get an email "Order update: Response required". Must I reply to lower my response time?
Oh, so I should have the final word. Thanks :D
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Let me give more details on how this is calculated....
The script looks for any response made in an open order for the last 30 days. It doesn't matter if the order is from yesterday or 1 year ago. If the buyer responds, your response time is then calculated and added to the average.
Example Order:
Order start/instructions sent ------ 00 minutes
Your response ----- 10 minutes
Buyer response ----- 00 minutes
Your response ----- 15 minutes
Buyer response ----- 00 minutes
Your response ----- 8 minutes
Calculated: (10 + 15 + 8) / 3 (3 buyer/seller responses) = 11 minutes average
It takes all open orders and adds them together. So if you have 11 minutes average, 13 minutes, 19 minutes and 8 minutes from 4 orders, it then averages that out again: (11 + 13 + 19 + 8) / 4 = 12.75 minute average response time.
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Open order.. Yesterday or 1 year ago..
Does the seller needs to have the "final word" within the order page to change it from an "open order" to a "closed one" ? ( so the response time doesn't get affected.) Would the response time be affected if a buyer responds within the order page without leaving feedback, even though the order is delivered?
Love the explanation btw. Great job
Regards,
hitmeasap
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No, if a mutual cancellation is suggested by the buyer and the seller fails to respond, that is not calculated.
[quote]No, if a mutual cancellation is suggested by the buyer and the seller fails to respond, that is not calculated.[/quote]
That wasn't really what I meant, but it's okay. I wrote things odd and I can barely understand what I wrote myself.. :D
I cleary didn't fully understand your previous post, that's why I got a bit confused.. And when I tried to ask you about it.. Well.. It became even more "blurry" when I tried to explain.. Thanks for the help, I appreciate it! :)
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ionicware
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