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How to ensure the best quality customer service

# Tips & Tricks
January 16, 2014
Beverly Author Level X3

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There are many easy ways to ensure your customers are always happy. To keep your customers coming back for more, you will want to:

  • Deliver work before you deadline, or earlier if possible
  • Give your customer more than asked for
  • Always conduct yourself in a professional way
  • Resolve customer service issues quickly and professionally
  • Cater to the customer when possible (without sacrificing quality or profit)
  • Always be available for consultation during and after the sale (make sure to answer your messages)
  • Make sure your customer knows you are the niche expert and provide guidance/support as needed

These tips will result in happy customers and repeat business.

Please offer more tips to ensure best quality customer service when delivering freelance services.
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Comments 4

January 16, 2014
angie828
Thanks Beverly. I feel that you need to always have a professional manner no matter what. This will set you apart from others. I always too ask questions so I know what the customer wants.

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Carmy
Thanks Beverly. I feel that you need to always have a professional manner no matter what. This will set you apart from others. I always too ask questions so I know what the customer wants.

Very good idea, to get clarification and ask questions up front so you can pinpoint exactly what your customer wants from you.

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Beverly Author
Thanks Beverly. I feel that you need to always have a professional manner no matter what. This will set you apart from others. I always too ask questions so I know what the customer wants.


Making sure you understand what's being asked for, before you begin, will help avoid misunderstandings later on with the customer and allows you to have clear direction for what to do next.

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February 13, 2014
tangee
Great tips that you have provided there Beverly. Do all this and you will ensure that you have many customers.

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