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Chasing buyers to leave feedback for orders and waiting for funds to clear



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Chasing buyers to leave feedback for orders and waiting for funds to clear

I wasn't going to post this. I wrote it all out and then saved it thinking, okay maybe I'm just barking where I shouldn't be barking. If you know what I mean? But a few days has passed since, and I still have many orders delivered that the buyers aren't leaving feedback for. And I've tried everything I can to get them to. I've messaged them in the order, I've sent them multiple direct messages requesting it. But there is no response. From any of them!

It makes me wonder. Are they all one and the same person? Is there some sort of conspiracy going on here? LOL I just don't understand it! People are all chatty, this and that at first. So you do a really good job for them. You even over deliver on what should be done. But when you deliver it, silence.....

Now as you know when people don't leave feedback for an order, we have to wait 5 days before we can get the funds. Now I never used to mind, but now I have like $250 in orders delivered that are just sitting there in limbo and I can't get the funds for them until they have cleared after 5 days...

I've sent all of them a message asking them to rate and complete the order... No response... Something needs to change because, I'm not even gonna sugar coat it, it's annoying! lol I don't have time to keep chasing buyers up and asking them to leave feedback. That uses up more of the little time I have.. :/

The order has been completed exactly as advertised. You can see the works been done. All you to do at a bare minimum is click the submit button. You don't even have to say anything. Sorry, but don't get me wrong here. I'm grateful for the sales I and money I make I really am. I really am! And I have nothing, (and I mean nothing) at all to complain about. And this isn't really a "complaint". More just saying something about it.

This is just for the buyers that don't leave feedback for the service. Like one minute their all chatty this and that, quick to respond before the order is delivered. Then when you deliver it you go AWOL on me! What's up with that honestly? I don't do that. And I think it's just daft for people to do that?

So I propose a change in the system for the time it takes for orders to clear. I know the reasons orders take 5 days to clear is so it gives people enough time to check the work was done. But that should only take 10 mins tops for any order!

So I suggest for sellers that are Level 3+ and have a 97% seller rating or something, the time it takes for funds to clear should be 2-3 days tops. Because as said, it shouldn't take any longer than 10 minutes (if that) to check the work has been done. Anyone that takes up to 5 days to check on their order isn't really someone that cares that much anyway if you ask me! Like, if you really cared about your order and that it was done, you would find the time on the day it was delivered to check it. I think that's a logic that can be applied to every buyer on here?

Seriously, I'm considering leaving negative feedback for all the buyers that I can see have logged into the site within the last day or so that don't leave feedback for the order. Especially if I can see they have logged into the site in the last day or so. Because it's obvious they got my message. Especially so for those buyers I have sent multiple message to them asking them to leave feedback.

I'm thinking of rating them negatively when the order clears. Or at least putting something like

Hello and thanks for your order.

I will complete this for you as soon as possible!

Please leave your feedback for the order within 24 hours of it being delivered.

Failure to leave your feedback for the order within 24 hours will result in my leaving you a negative feedback.

We may send you a message on here once it's completed so you will get an email notification about it.

Pleasure ensure you are receiving emails and check your inbox daily for our message.

We rely on Feedback to constantly improve our service and have to wait 5+ days for funds to clear and don't have time to keep chasing people up to leave feedback for orders when the work has been done. Chasing buyers to leave feedback for orders and waiting for funds to clear

You can read more about why we are doing this here [link to this post]
But I shouldn't have to do this! But it's looking more and more like something I'm going to have to start doing? Because I shouldn't have to keep chasing people up to leave feedback. And I don't want to annoy/upset my buyers either!

If they don't want to leave feedback for an order, I guess, well, at the end of the day, they don't have to. And again, don't get me wrong! I'm not requesting their feedback just so the funds can clear quicker.

I'm also requesting their feedback so I can genuinely know how the felt/feel about my service(s). Unless they leave feedback for it, I have no other way of knowing if they was happy or not. And if I don't know if they wasn't, how can I improve my service(s) you know?

But yeah, I think this should be looked into or something.

Does anyone else here spend a lot of time chasing buyers to leave feedback for your orders? Other than messaging them to let them know the order was completed and delivered, what other ways and means do you go about getting people to leave feedback?

Thanks!

Mike.

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idealmike

Just wanted to say again this isn't really a rant lol. Chasing buyers to leave feedback for orders and waiting for funds to clear I love all my clients I really do! I appreciate them all I see them like I see good friends. And I can relate to them. Because I was there. And I know you can make it. And that's why I love to work for you and bridge you up with that. But I'm doing this on my own time and pouring that blood, sweat and tears into it. For real. I'm freelancing my time, skills and resource pool and doing the hustling for you that you don't want to do, so that you don't have to. And as you thought the offer was fair which is why you purchased it, any my client orientation was on the ball all the way through and you was dealt with like supremely that and the quality and amount of work. What this delay is after it's done is where I'm a bit like, hey, is everything alright?? I get that you're like, well I'm waiting for results. And believe me I get that. I really do. But as the freelancer I'm just the messenger. I can only carry your voice and put your message out there to some degree. And that degree is specified in what you get in the service's description. So is it just some thing or what lol Chasing buyers to leave feedback for orders and waiting for funds to clear

As said I ain't mad at cha, do ya thing, it's all good!! Chasing buyers to leave feedback for orders and waiting for funds to clear But for those freelancers that put there all into it all. I feel for you and got mad love and respect for ya! Your a boss for that and if you're getting it, you deserve to get it for doing that too! So likewise give them freelancers some more credit and due to their worth. Render to Caesar the things that are Caesar's, and to God the things that are God's. Chasing buyers to leave feedback for orders and waiting for funds to clear




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Aimen

I can't post something that is longer than a few words, why is that?




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idealmike

lol Aimen, random. Chasing buyers to leave feedback for orders and waiting for funds to clear I don't know mate. It could be the Illuminati...




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Aimen

Haha, I like your sense of humor Mike ;)




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Instaeasy

I completely undestand the problem Mike and fully support you! Btw thanks for the much more signals that you delivered on my order! Gonna leave you a review on the product page! See ya around!




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idealmike

Cheers Insta! Nice one no problem and my pleasure! Chasing buyers to leave feedback for orders and waiting for funds to clear And see, as long as you're happy as that's all that matters right? Chasing buyers to leave feedback for orders and waiting for funds to clear It just sure would be nice if more people was the same shining example of the perfect client you are Insta it really would mate haha oh well eh, what you going do about it right? Chasing buyers to leave feedback for orders and waiting for funds to clear Cheers!




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Maxim

Yeah i’m experiencing the same issue. Only like 2 out of 10 buyers leave feedback..




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idealmike

Oh no that's the kind of ratio I'm seeing. It makes me ask, okay what's going on here then? You know? Do you try messaging them or anything? What do yo do? Do you like pester people? lol Chasing buyers to leave feedback for orders and waiting for funds to clear I generally try not to pester people. I try to keep it professional and courteous always. Just gentle nudges and hints like hi just a reminder for you, how are you, have you checked the work, are you happy with it all, do you have any questions, if not can you leave feedback for the order yadda yadda yadda sigh sometimes I feel like a parrot you know!?? lol Chasing buyers to leave feedback for orders and waiting for funds to clear




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Maxim

Yeah yeah. I usually only tell them to not forget to mark the order as complete in the order delivery message.

I actually started offering small bonuses (eg. 100 likes for free) if they leave feedback few weeks ago. I’ve had like 20-30 orders since (i’m not really a big seller) and there was only one guy who actually claimed the bonus. Some left feedback but didn’t seem to care about claiming the bonus at all. And the others..., well... complete silence.




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imhero

This is very helpful. I have been struggling with selling services but not receiving any feedback, except 1.
I believe feedback is the lifeline to continued and increase business here. You brought up some really good tips that I will implement.




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clerkboy3

I completely understand you!
It's really annoying that buyers don't leave feedback, I experienced the same thing in another marketplace with very tough buyers, On a certain american site, out of 9 completed sales, I received 1 feedback after begging the buyer. I complained on the facebook group and I think 2 guys sided with the buyers behaviour saying something like "they don't have to give you feedback, etc.".
On a spanish website, I received feedback most of the times, like 9 out of 10!
Regarding the negative feedback, if a buyer gives you positive feedback after 5 days for example, I think you should transform the negative feedback into a positive one Chasing buyers to leave feedback for orders and waiting for funds to clear




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nyiguto2015

I totally undestand the issue Mike and completely bolster you! Btw a debt of gratitude is in order for the a great deal more flags that you conveyed on my request! Going to leave you a survey on the item page! See ya around!




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Okav1ator

I think the main reason why customers don't leave feedback on their order is because they only care about the product, and once that's shipped they could care less. One thing that I think could be implemented is a requirement to leave a rating in order to receive the product, otherwise it gets shipped back to the seller.




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