Where is "Pay using Account Balance" in the old or new theme

April 4, 2019

lisajonesfts Author Level 1 April 4, 2019, 2:03 am

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Hi,
I have money in my account. I am trying to order but I do not see the option
"Pay using account balance" anywhere either in the old theme or the new theme.
So how do I order using my existing balance?
Here is the attachment:
https://imgur.com/2lkkZg1

Comments 4

April 4, 2019

LegitPBN 8 years ago

You will have to first click on order then it will provide options or means by which you want to pay the payment, then you will choose.
If you are still having problems with it, let me know.

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lisajonesfts Author 8 years ago

I have been using this platform for the past 3 years and I know how to place orders. In the new theme, that option does not show up at all. In the old version, it shows up but if I choose extras then it disappears from screen. So I am not able to place order using my account balance. I hope this issue will be looked into immediately.

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TommyCarey 8 years ago

Hmmm it should show on that page, now sure why it didn't for you. Maybe reload the page and see if it shows up?

If you can't figure it out, you can always open a support ticket and get a programmer to look at the problem.