Why custom order is not showing in my sales page?

bloggersjoy Level 1

December 25, 2019, 3:53 pm

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Hello Everyone,

Someone placed a custom order offer for me to make a 3D animated video. I have accepted the offer but the problem is that this order is neither showing on my sales page, nor the payment of this order is showing on my upcoming payments. Additionally there is no deliver button or complete order button for this order on the custom order page. Please help how to deliver this order and is the payment safe for this order.

Thank You

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Beverly

Hi BloggersJoy,

I checked into this issue. The buyer has created the custom offer but not paid.

This message is still showing via the buyer's page.

Why custom order is not showing in my sales page?

Please ask the buyer to click the 'pay for your order' button which will create the order. No order will be created until buyer pays. You will see the 'order number' listed on the custom order once paid, which will link to the order page.

If you have additional questions or need help with anything else, please contact our 24/7 support desk at: https://ionicware.zendesk.com/

7 years ago