anishaislam
Level 1
A security incident forced us to restore from a backup taken on 28 August. Orders and payments made in roughly the 24 hours before the restore may not appear in your account yet. We are recovering them.
Contact support if an order or payment of yours is missing.
As a precaution, you will be asked to choose a new password the next time you sign in.
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Hi,
I cannot remember my Security questions Answer. please can you help me to recover my account?
Thanks by
Anisha Islam
Beverly
You can create a new ticket here: https://ionicware.zendesk.com/hc/en-us/requests/new You can contact the support desk to ask for help with your secondary password. You should be prepared to ID verify to prove your account ownership. At first contact, you can save time by attach photo ID such as drivers license or state/national ID to the ticket where you are asking for help. You can create a new ticket here: https://ionicware.zendesk.com/hc/en-us/requests/new
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