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Two days waiting for SEOCLERKS response to submitted ticket?

  • Geek Level 1
    • 4

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    Two days waiting for SEOCLERKS response to submitted ticket?

    So as the title says Ive been waiting two days for seoclerks does anyone know how much time max should I wait for their answer?

    Or is it because I submitted on friday? so saturday and sunday they do not work ? I have submitted a ticket regarding a software that they did not approved because they though I was not the developer.

    Thanks.

    #Seoclerks #Support #Waiting SEOClerks
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    ionicware

    ionicware

    Hi - we typically respond to tickets in 12 hours or less, even on the weekends. I searched for tickets you have opened by your account email. You've had 1 ticket which was responded to by Angie in 45 minutes. You may want to review the tickets at http://helpdesk.ionicware.com. Additionally, if you did not get the email update from the ticket you may need to white list @ionicware.com and @seoclerks.com in your mail provider. 
    11 years ago

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    sspseoservices

    sspseoservices

    you just submit your question again and you just choose your Priority segment "Urgent" and i think this way you can get your answers in around 30 to 40 minutes. Lets try now.
    11 years ago

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    Geek

    Geek

    Everything is ok now. fortunatelly they get back to me and now I have my software approved , Im really really glad about this , I will now probably create more software for all my clients and keep selling them just here . 
    11 years ago

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    aleqyanhovik

    aleqyanhovik

    Sometimes it may happen, re-submit your ticket and I believe that you will get their response shortly, in case of not getting response after second submit, you should change the priority of ticket to urgent.
    11 years ago

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