Why is order confirmation endlessly refreshing?

Kepler Level 1

October 1, 2014, 11:17 am

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I just made my first ever order on here and had problems already. It says this permanently:

Your payment is currently being verified and your order created.

Please stay on this page until this message disappears so you can submit your order requirements to the seller!This page will automatically refresh in 12 seconds. [refresh now]

I have been waiting for a long time now. Please help? It doesn't show in "My Orders" either.

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InfiniteWebSolu

I had the same exact problem as you.. about 15 mins. ago. Just constantly refereshes over and over. I can't find any record of my transaction, even though PayPal confirmed payment. Hopefully its not charging my card every time it refreshes.

12 years ago

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TwitterNeeds

I'm getting the same thing - and I've purchased things a few times from here - this is a first.

Hopefully fixed soon :/ It's a bit annoying that theres no purchase record

12 years ago

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Kepler

It stopped refreshing after a while (over an hour!) and I was able to submit the information.

I just bought something else and it's been doing it for even longer this time.

12 years ago

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TwitterNeeds

Nice to know it does stop thanks for that

Guess I'll have to sit here then :/ Submitted a ticket to ionicware but not heard back yet.
Fingers Crossed

Accidently closed page and reopened tho :/ reset timer?

12 years ago

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Kepler

I just did the same (accidentally closed & reopened it) - I'm hoping it makes no difference, but it does say "Please stay on this page until this message disappears so you can submit your order requirements to the seller!" so that's not a good sign :/

I submitted a ticket as well with the Critical priority.

12 years ago

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Kepler

Just had a response to my ticket. It said:

"Unfortunately PayPal is experiencing technical issues. They are in the process of fixing the problem and as soon as they do your order will be created. If your order is not created in the next 12 hours please let me know. Thank you for your patience."

12 years ago

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QualityServices

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12 years ago

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obsparks

I am recieving the same issue. I have made a payment though Payza.My Payza account is already charged with fees also. Is my money lost? did you get any solution to this? thanks in advance.

12 years ago

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