Customer Service Agent, Chat, English

Customer Service Agent, Chat, English

Looking for to Customer Service Agent fluent with Zendesk for a growing Consulting Company for Smart Home Devices.

General Responsibilities:
- Tier 1 Customer Service Agent: understanding the products/services offered, understand platform, and work with other agents.
- Lead Trainer on new agent/product training, Metrics/Reporting, Support documentation creation, Agent Schedules/Changes, Helping to develop and implement a customer service policy; Finding ways to measure customer satisfaction and improve services
- Back-up Tier 1 Agent


- all through our specified CRM portal
- English proficiency/ English Technical Terms knowledge; Other languages a plus
- Basic Network and Technical Computer Proficiency
- Familiar with Zendesk
- Agent must be set up with their own equipment (computer, reliable internet, headphones, etc)
- Preferred for Candidate in Dhaka.

Skills Required

Support Zendesk


contact me for further discussion or order me.

i'm seo smm and linkbuilding expert. i have 3 years experience with seo smm and linkbuilding. if you hire me,i will do my best for your job. for more discussion please inbox me.
thank you.

hello, i'm interested.

i'm available for the work; through written-chat only.


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    Bid On Listing Created 3 years ago in Other

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